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BIO

As a recognized technology leader with deep expertise in transformation and innovation, I bring organizations a strategic, experience-driven perspective. My purpose-led approach fosters a culture of innovation, accelerates cloud adoption, and enables scalable growth. I’m passionate about mentoring and empowering others, with a track record of delivering measurable business outcomes across AIOps, machine learning, agile development, and infrastructure. Throughout my career, I’ve led high-performing teams through complex challenges—driving change, executing with excellence, and turning bold ideas into real impact.

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PERSONAL ETHOS

Ever since I was a young boy, I’ve been fascinated by how things work—especially electronics and technology. I was that kid who took every new toy or gadget apart just to see what was inside, then (usually) put it back together again, much to my parents’ dismay. When I watched 2001: A Space Odyssey for the first time and met HAL 9000, I was hooked. From that moment on, I knew I wanted to work with computers, kicking off a lifelong journey through systems development, artificial intelligence, infrastructure, and modern architectural patterns.

 

That journey has taught me a simple truth: technology on its own isn’t enough. Much like a chisel without a carpenter, it’s just a tool. Technology only becomes meaningful when it’s intentionally aligned to real business outcomes—revenue growth, fraud prevention, cost control, or empowering people to do their best work. My guiding question is always: What problem are we solving, and how will we know we’ve made a difference? I focus on connecting technical capability to measurable, sustainable results.

 

I lead and collaborate through stories, clarity, and openness. I work hard to make complex ideas accessible, invite challenge and debate, and create space for others to learn, grow, and contribute. Thought leadership, to me, isn’t about having all the answers—it’s about sharing what I’ve learned, listening deeply, and helping others navigate the intersection of technology and business with confidence and curiosity. I hope what I share here is useful in your own journey, and I always welcome a conversation—comparing notes, testing ideas, and advancing the belief that technology + business, thoughtfully combined, is a powerful engine for success.

Strategic Problem Solver

 

I thrive on identifying and addressing business problems with innovative technology solutions.​​

Collaborative Team Builder

 

I build and lead high-performing teams, fostering a culture of collaboration and continuous improvement.​​​​

Results-Driven

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I am committed to delivering high-quality results and driving projects to successful completion.​

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Customer-Focused

 

I am tirelessly dedicated to understanding and fulfilling my customers' needs with a business-outcome focused approach.

Agile & Adaptable

 

I excel in dynamic environments, quickly adapting to new challenges and opportunities.​​​​

Visionary Thinker

 

I consistently bring forward-thinking ideas to the table, pushing the boundaries of what is possible with technology.

My dedication to excellence and innovation drives my work, making me a valuable asset for any organization seeking transformative technology leadership.

EXPERTISE

Grey Round Patterns

Franchising

Establishment of franchise expansion onboarding and development playbooks

Software Development

Commercial & Industry software development using Agile methods

Generative AI

Development of Generative AI solutions focused on AIOps,  line-of-business applications and using machine language

M&A

Leading due diligence and integration efforts for acquisitions of competitors and complimentary technology firms

InfoSec, BCDR, Compliance

Information security, compliance and business continuity / disaster recovery

IT Operations

Global, distributed, high-availability infrastructures and IT operations playbooks

Technology Leadership

Cross functional leadership of high-performing global teams ranging from 10 to 300+ employees.
 

Data Analytics

Development of data analytics and business intelligence platforms and solutions to drive operations.

Budgeting & Forecasting

Capital and operational budget planning and forecasting in excess of $60M+

Cloud Transformation

On-premise to cloud and hybrid-cloud transformations for retail, F&B, data-analytics & AI

Tech / Data Architecture

Expertise in crafting high-performance, scalable, resilient technology solutions

R&D / Innovation

Leading software, infrastructure and hardware development efforts focus on transformation efforts

HIGHLIGHTED BUSINESS SKILLS

Hand select the arrow up icon with SKILL words on wooden cubes. Upskilling and personal de

Technology Transformation - Expert

Software Engineering - Expert

Mergers & Aquisitions - Advanced

Leadership - Expert

AI / Machine Language - Advanced

Modern Workplace - Expert

Business Alignment - Expert

AIOps / IT Operations - Expert

Data Science/Analytics - Advanced

Information Security - Advanced

Datacenter / Hybrid-Cloud - Expert

IT Infrastructure - Expert

Product Management - Expert

Strategic Planning - Expert

PROFESSIONAL EXPERIENCE

EXPERIENCE

2024 - Present

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2015-2024

Topgolf

Senior Vice President, Infra & TechOps

In charge of overseeing infrastructure, technical operations and observability.

Vice President, Technology Innovation

In charge of overseeing infrastructure, support, delivery, R&D/innovation, and financial planning.

2012 - 2015

Main Event

Senior Director Tech. Strategy & Systems

In charge of overseeing software development, devising technology strategy, managing digital media, and implementing cloud solutions.

2009 - 2012

Holiday Retirement

Senior Director, Enterprise Systems

In charge of overseeing software development, data analysis, and business intelligence.

2009 - 2012

NCR

Senior Director, Product Management

In charge of overseeing product management, software development, quality assurance, and architecture.

2009 - 2012

Applebee's

Director, Enterprise Systems

In charge of overseeing software development, data analytics, and business intelligence operations.

2009 - 2012

NCR

Senior Director, Product Management

In charge of overseeing software development, data analytics, and business intelligence operations.

1995 - 1998

CTP

Practice Mgr., Retail, Hospitality, Travel

As the individual in charge, I am responsible for overseeing and managing consulting engagements, pre/post-sales services, as well as maintaining positive client relationships.

1991 - 1995

TGI Fridays

Senior Technology Architect

Passionately spearheading the development and implementation of innovative operational systems and software engineering solutions.

OTHER EMPLOYERS AND CLIENTS

TGI Fridays
AMC
Cheesecake Factory
7-11
NCR
Experian
Steak n Shake
Crunchtime
Applebees
Brinker
Smashburger
Dunkin
CTP
Disney Stores
Nokia
AA

INDUSTRY INVOLVEMENT

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Founder & Executive Board Chair (2025+)

Member, Executive Advisory Board (2022-2023)

Member, Customer Technical Advisory Board (2022)

Member

LogicMonitor MVP

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HIGHLIGHTED TECHNOLOGY SKILLS

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